Points should drive behaviour
A useful loyalty app rewards actions that matter: purchases, bookings, event attendance, referrals, reviews, app installs and approved shares.
Loyalty
Customer loyalty apps for small businesses.
A loyalty app should do more than replace a stamp card. It should give customers a reason to return, share, book, redeem and stay connected.
PointsRewards
TiersVIP perks
SharesReferrals
Rewards should feel immediate
Customers are more likely to care when rewards are visible in their account area and connected to real perks, not hidden in a spreadsheet.
Referrals should be trackable
Referral links, QR codes and customer share rewards help the business see who is driving new interest and which campaigns are spreading.
Small businesses need loyalty that is easy to run.
The owner should be able to create a reward, assign it to a segment, publish it to the customer app, notify customers and see who viewed, redeemed or shared it.
- Gold, VIP and custom tiers
- App-only offers and birthday rewards
- Referral codes and customer invite links
- Share analytics by campaign
Where CommunityOS fits
CommunityOS connects loyalty to the customer app, so points, offers, referrals, events and community posts all live in the same customer-facing experience.